12th-19th dec 2020

Rise Festival 14th - 21st Dec 2019

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FAQs

Where is the festival held?

The incredible french ski resort of Les Deux Alpes.

What airports can I fly into?

Grenoble, Lyon or Geneva. Airport transfers will be available around April when budget airlines release their Winter flights.

When is the best time to book flights?

To save the most money don't book until Spring. Most budget airlines release their flights around April. In previous years these have been as low as £50 return.

When should I arrive?

Everyone arrives on Saturday 12th December 2020. Settle into your accommodation (check in for most accommodation is 4pm), and explore the town. We will be hosting some small welcome parties on Saturday afternoon/evening with the snow kicking off first lift Sunday 15th morning and music starting at Apres on Sunday. The final day will be Friday 18th of December with everyone packing up and leaving town on the morning of Saturday 19th December.

Can I book my ticket then come back at a later date to arrange accommodation and transfers?

Yes - we advise securing your ticket early to save the most money. You can come back any time to add accommodation or other extras. At checkout simply log in using the same email address and your new purchase will be added to your account.

Can I book flights with directly with Rise/Fixers?

No – flights must be booked separately and direct with flight operators- most of the major budget airlines fly from UK airports to Lyon, Grenoble or Geneva.

Can I pay monthly?

You can log into your account anytime using the link here and pay an amount off from your remaining balance. This is not an automatic process you must log on to pay each bit.  Some people choose to log in each month and pay an amount from their balance, others pay everything upfront. It’s completely up to you.

I’ve paid a deposit for my ticket/accommodation, what date do I have to pay the remainder of the balance?

All balances must be completed 90 days before departure. Anything bought after that date if they are available must be paid in full at the time of booking. You can log into your account anytime and pay money from your balance.

When will the lineup be released?

Our line up usually drops during Summer. Keep an eye on social media for announcements.

How can I contact Rise festival for any other questions?

When does the festival end?

The final day on the mountain & music is Friday 18thth with everyone packing up and heading home for Christmas on the morning of Saturday 19th December 2020

How can I work at Rise festival?

We are always looking for great people to join the team- check out www.risefestival.co.uk/work for all the latest vacancies.

Is Rise Festival 18+?

Yes, valid photo id passport or driving license may be requested when you collect your wristband.

When will I get my ticket?

E-tickets, festival guides and any important info get sent to clients two weeks before the festival.

How long is my lift pass valid for and does it cover the full ski area?

The full festival ticket includes a 6 day lift pass which valid from Sunday 15th- Friday 20th (inclusive) and cover all of L2A area.

The 3 day ticket options include a 2 day lift pass. ‘Part One’ covers you for Sunday and Monday and ‘Part Two’ covers you for Thursday and Friday!


I can’t come anymore, what should I do?

Unfortunately, deposits are not refundable. 

You can change the name of the booking however and therefore transfer your booking over to someone else.

To do this you will need to get the new lead booker to set up a profile using this link  and then e-mail hello@fixersworld.com to inform them of the name and e-mail address of the person you would like to transfer your booking to.

Please note, you will only be able to transfer the whole booking over to someone new, partial booking transfers are not allowed. Additionally booking can only be change with the explicit permission from the person who’s name the booking is under.

Will more accommodation come on sale?

Yes- we are constantly adding more types of accommodation, so if we haven’t got what you are looking for let us know and we might just have it!

Will ski and snowboard lessons be on sale?

Ski and Snowboard lesson are on sale now! From very first timers to refresher courses we have carefully picked great instructors.

Will I need a Visa because of Brexit?

No. Under the Brexit deal, EU citizens and UK nationals will continue to be able to travel freely with a passport or identity card until the end of the transition period in December 2020. You will still use your UK passport as normal to travel from the UK through French border control whether it be via plane, coach, train or car!

Non UK passport holders should check if they need a visa and/or other requirements for the travel to France here: https://france-visas.gouv.fr/en_US/web/france-visas

Can I perform at the festival?

What happens if I arrive late?

If you arrive after midnight on the 14th December- head to the Rise Hub from 8am on the 15th to pick up your festival wristband and lift pass. ID and lead bookers signature is still required! If you have booked accommodation through Rise make sure you give us a heads up if you are arriving after 8pm!

Can I drive?

Check out our travel guide for the best tips of driving to the Alps- http://bit.ly/Rise_Travel

When does the festival start?

The Rise Arrivals opens at midday on the 12th December.

Where should I head to when I arrive?

Your first point of call is the Rise Arrivals- located in the main town square by the jandri lift- use the address 5 Place des 2 Alpes, 38860, to find it!

What time can I check into accommodation?

All accommodations have a different check in time. Use this accommodation guide to check which one yours is. http://bit.ly/Rise_Accom

Can I drive?

Check out our travel guide for the best tips of driving to the Alps- http://bit.ly/Rise_Travel

Do I need to print my tickets?

No. have your e-tickets ready to scan on your phone.

Where can I find Rise during the week?

The Rise team will be located in the Rise Hub (Saloon Bar) throughout on the week on hand to help you. 9am-1pm/ 4pm-7pm.

When and where are my lessons?

Lessons meet in the main town square and you will be emailed your specific meeting time.

How can I check into my accommodation after the reception has closed?

If you have booked accommodation with us and are arriving after the reception of your residence has closed- the Rise Accommodation Team will look after your keys for you until you arrive. You will be notified where to meet them, dependent on the time and residence it will either be at the residence directly or at the Rise Arrivals Zone.

I have not received my e-tickets what should I do?

Check your junk, alternatively you can also download these by logging into your fixers account. Please note, if your balance is still unpaid you will not have received these.

Can we arrive without the lead booker?

Each person can collect their festival wristband with their e ticket, however the lead booker may only sign out the lift passes. We hope you can understand our strict policy on this.

Does the festival take card?

Yes all Rise Bars at the indoor and outdoors arenas take card. Friski merchandise also takes card. and most shops, cafes and restaurants do to.